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OUR CUSTOMER COMMITMENTS

Ever since its origins in 1950, Promesse de fleurs has been a family-run nursery committed to the quality of its plants and service, and driven by a philosophy of beautiful, hardy, long-lasting plants for all gardeners.

Delivering quality plants

We develop simple, attentive, and honest commercial relationships with our customers.

 

Our customer service team is always on hand to offer advice, whether by phone or email, from ordering plants to successful planting.

 

We guarantee our plants for a full growing cycle, from 6 months for annuals to 2 years for trees and shrubs.

 

If a plant is defective, we'll replace it or refund it immediately, because we trust our customers.

 


Providing honest advice: our editorial charter

The site contains almost 20,000 plant species, each detailed in a product sheet, so that everyone can make an informed choice.

We also publish around a hundred articles with advice and ideas every month, which are freely accessible and read by nearly 10 million gardeners every year.

We produce our content guided by an editorial charter: our advisory approach rests on a few guiding principles which ensure consistency around the theme of responsible gardening

 

 

Promoting responsible gardening

Respect for the environment and responsible gardening are part of our mission and of our corporate values. We are promoting these in particular through new services.

‣ PLANTFIT, OUR CUSTOMISED, ANTI-WASTE APPLICATION

 

Planting appropriate varieties is the first principle for any good gardener as it contributes to greater growing success. Plantfit is a free online service offering tailor-made advice to help all gardeners choose the plants best suited to their garden and their level of gardening experience. A practical solution to the problem of over-consumption of plants, the patented application delivers customised recommendations matching those of a professional gardener. 

 

 

Based on each user's profile, climate, and the characteristics of their garden and flowerbeds, Plantfit's algorithm will recommend the most suitable plants, trees, and shrubs from among the 20,000 plant varieties on the site. Conversely, the tool will advise against unsuitable plants or suggest the steps needed to enable them to establish in the garden in the long term.

 

 

Planting appropriately is the only way for us to plant successfully and adopt a responsible approach to gardening !

 

‣ PLASTIC-FREE ORDERING: OUR ZERO PLASTIC CHALLENGE

 

The horticultural sector is traditionally a major consumer of plastic. To kick-start a more environmentally-friendly transition, we are launching the first plastic-free plant ordering service.

 

 

Our aim is to offer practical, sturdy plastic-free packaging that keeps plants fresh and intact, to encourage as many people as possible to change their consumption habits and reduce waste. To achieve this, we have been working for three years on eco-designs with the help of local partners and manufacturers.

 

Our ambition is to make 100% of our orders plastic-free by 2025.

 

What's more, our inspiration catalogues printed on PEFC (sustainable forest management) paper are now being sent out to you without a plastic film.

 

‣ GOODY-PLANT BASKETS: OUR ANTI-WASTE BASKETS

 

Our Goody-Plant Baskets mean  we can offer anti-waste baskets at low prices (25% of the sale price) made up of unsold produce that is not suitable or damaged, but is still viable and will come back to life in your gardens with a little care.

 

This new service, introduced in June 2022, has already saved over 6,000 plants.

 

We also offer our baskets on the TooGoodToGo app, and have set up a little "Help Yourself!" corner for the Promesse de fleurs teams.

 

We only deliver seed and bulb products to your country. If you add other products to your basket, they cannot be shipped.