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Vine-plants arrived a little wilted...
That's unusual!
PROMESSE DE FLEURS' RESPONSE
We are sorry to hear about your disappointment as we place great importance on the quality of our products and their condition upon arrival. If you encounter any issues, please do not hesitate to contact us at 03.61.76.08.10 and we will proceed with a replacement or a refund.
Isabelle Ricard
Good condition, deadline okay
It was a leftover order received within the specified timeframe and very quickly after the first delivery.
The packaging is very good and the flowers arrived in good condition.
Unfortunately, in the first batch, I had a young plant of Rudbekia out of the 2 that seemed rotten upon arrival and indeed did not recover.
This is rare from Promesses de fleurs.
PROMESSE DE FLEURS' RESPONSE
We are truly sorry as we pay special attention to the quality of our flowers as well as their recovery. If you encounter any issues or have any questions, please do not hesitate to contact us at 03.61.76.08.10 and we will proceed with a replacement or refund if necessary.
Young plant received today in very poor condition, like others, in fact, in the same delivery.
I am very disappointed, compared to the previous delivery.
Georges
Disappointed
More than half of the flowers had not recovered as they arrived in poor condition. This resulted in a partial refund for half of them. Unfortunately, despite good care this summer, none of them recovered afterwards. The entire order did not materialize. This does not surprise me considering the condition of the young plants upon arrival. It's a shame for an order of 164 euros nonetheless...
young plant that did not withstand the last frost, what a pity.
Patrick
AUXY 71400
Very nice young plant, very well established.
Gisele
CHATILLON SUR LOIRE
Vine-plant in poor condition upon receipt, seen with the customer service refund made promptly.
Since my first orders in 2017, the first young plant arrived in poor condition.
Very seriate website.
Isabelle
16600 Ruelle-sur-Touvre
Once I arrived, I noticed that all 3 young plants had yellow leaves. I hope they will flower, we shall see.