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Delivery Terms and Conditions

Promesse de Fleurs delivery methods

 

You have two delivery options when placing your order:

  • Home delivery or delivery to your preferred address
  • Plant size is limited to 1.75m for deliveries in Europe (outside France).

 

  •  Delivery to an access point
  • Plant size is limited to 1.00m and the package weight is limited to 20kg.

 

 


Promesse de Fleurs delivery times and prices

Delivery times and prices will vary according to the country of delivery.

 

Seeds (1)

 

Home delivery

 

 

Delivery to an access point

 

 

Country

 

Prices

 

Prices

 

 

Delivery time (2)

 

 

Price

 

 

Delivery time (2)

 

Andorra (3)
3.90 € from 6.9 €
1 to 3 days
from 5.90 1 to 3 days
Austria
4.90 € 11.90 €
2 to 4 days
9,90 € 2 to 4 days
Belgium (3) 3.90 € from 6.90 1 to 3 days from 5,90 € 1 to 3 days
Bulgaria 4.90 € 19.90 € 4 to 6 days 11.90 € 3 to 5 days
Croatia 5.90 € 19.90 € 4 to 6 days 11.90 € 3 to 5 days
Cyprus 4.90 € 19.90 € 4 to 6 days 11.90 € 3 to 5 days
Czech Republic 3.90 € 11.90 € 3 to 5 days 8.90 € 3 to 5 days
Denmark 5.90 € 13.90 € 3 to 5 days 11.90 € 3 to 5 days
Estonia 3,90 € 19.90 € 4 to 6 days 11.90 € 3 to 5 days
Finland 4.90 € 19.90 € 4 to 6 days 11.90 € 3 to 5 days
France (3) 3.90 € from 6.90 € 1 to 3 days from 5.90 € 1 to 3 days
Germany 4.90 € 6.90 € 1 to 3 days 5.90 € 1 to 3 days
Greece 5.90 € 17.90 € 3 to 6 days 7.90 € 2 to 5 days
Hungary 4.90 € 11.90 € 3 to 5 days 8.90 € 3 to 5 days
Iceland 5.90 € 13.90 € 3 to 5 days 9.90 € 3 to 5 days
Ireland 5.90 € 19.90 € 3 to 6 days 9.90 € 2 to 5 days
Italy  5.90 € 17.90 € 2 to 4 days 14.90 € 2 to 4 days
Latvia
5.90 € 19.90 € 2 to 4 days 11.90 € 3 to 5 days
Lithuania
5.90 €
19.90 €
4 to 6 day
11.90 €
3 to 5 days
Luxembourg (3) 5.90 € 14.90 €  1 to 3 days 11.90 € 1 to 3 days
Malta 3.90 € 19.90 € 4 to 6 days 11.90 € 3 to 5 days
Monaco (3) 3.90 € from 6.90 € 1 to 3 days from 5.90 € 1 to 3 days
Netherlands 3.90 € 6.90 €
1 to 3 days
5.90 € 1 to 3 days
Poland 3.90 € 12.90 € 2 to 4 days 9.90 € 3 to 5 days
Portugal 4.90 € 9.90 € 2 to 4 days 7.90 € 2 to 4 days
Romania 3.90 € 19.90 € 4 to 6 days 11.90 € 3 to 5 days
Slovakia 5.90 € 19.90 € 3 to 5 days 9.90 € 3 to 5 days
Slovenia 5.90 € 19.90 € 3 to 6 days 11.90 € 2 to 5 days
Spain 4.90 € 9.90 € 2 to 4 days 7.90 € 2 to 4 days
Sweden 4.90 € 19.90 € 4 to 6 days 11.90 € 3 to 5 days
Switzerland (3) 4.90 € 9,90 € 2 to 4 days 7.90 € 2 to 4 days
           

(1) Orders with seeds only are delivered in an envelope by post.
(2) Add one day if you place your order after midday (12h).
(3) Express delivery is possible within 24 hours.

(4) If you order is over €68, VAT and customs duties may apply to your order and will be charged on delivery.

 

 

 

 


Our delivery policy

 

You may also choose a preferred delivery date, which we will do our best to achieve. In our experience, we succeed nine times out of 10.

You will receive an email confirming your order, as well as at each stage of preparation and on dispatch.

 

Our plants are sent out from our nursery in Houplines, in the north of France. They are packed as late as possible on the day of dispatch. Growing plants are dispatched in the first half of the week, so that they arrive fresh, if possible before the weekend.

They are packed in protective shells with crumpled kraft sheets or air cushions for padding. 

You can track the progress of your parcel once it has left our premises by logging in to your customer account on our website.

If you have a problem with your delivery (delay, damaged parcel, etc.), contact us via the Chatbox at the bottom right of each page of our website or by clicking here

We will review the situation with you and together, we will take appropriate decisions (replacement, refund, placing the plant concerned under observation).

 


Transport remains our responsibility. We will therefore absorb the consequences of any transport issue, except in cases of gross negligence on the customer’s part (such as disregarding repeated email reminders from us).