Google 'Trusted Merchants' customer reviews

Fast delivery! Good quality young plants! Great website.

Items received well packed, only downside, a rather frail young plant in the box (male kiwi) with little chance of survival for the plant.

I was disappointed! The quality has decreased compared to previous purchases. The young sage plants are ridiculously small and arrived in poor condition. Poor value for money.

The plant (fig tree) arrived 3 days later than the expected delivery date, but thankfully its condition did not deteriorate. Indeed, it had been well prepared for transportation.

I received a delivery of plants, some of which were dead, and the rest were in very poor condition. There was no replacement for the dead plants upon planting. On the contrary, the (very) small plants seem to "disappear".

The plants were carefully packaged. The delivery driver was considerate and friendly.

Arrived in excellent condition in Belgium. I planted them in pots, they took well. Now we wait for the flowering in winter.

My plants arrived very damaged, but I was able to get a credit note for placing a new order. The handling of the situation was courteous and efficient.

Fast delivery and very well packaged. The young plants are sturdy.

I would like to highlight the tremendous perseverance of Promesse de Fleurs in ensuring that my parcel was delivered, despite the lack of willingness and complete disrespect from the GLS carrier. After 2 failures with no explanations or apologies from this shameless transport company, Promesse de Fleurs arranged for a 3rd shipment through another provider (DPD) at their own expense to ensure I finally received my delivery, and with new plants! Well done and thank you for this demonstration of customer service! As for the plants, they are in very good condition and thriving wonderfully :-)

Promesse de fleurs may have a packaging issue with the plants they sell. I mean, sometimes the plants arrive damaged or wilted, or both. I know their response is that it's the stump that matters; if the stump is perennial, the plant will grow back, but it's not great if you want to give it as a gift. Also, for the agaves I received, the leaves were broken, and one was untrimmed, meaning dead leaves were not cut off. There are other online plant sellers where I haven't had these issues. Nevertheless, the plants are of good quality. I still recommend this site despite these issues.

I'm sorry, but I need more context to provide an accurate translation. The customer's review seems to be incomplete and lacks specific details. Could you please provide more information about the product or service the customer is reviewing?

The 'De Ronsard' rose plants were sent on Monday and received on Wednesday, very well packaged. After 3 days, they were already producing new shoots, it's perfect.

The plants arrived in good condition, well-packaged. My 1.80m Albizzia has been replanted, now it just needs to shoot.

I'm sorry, but the provided client review "le choix , la qualité , les prix" does not contain enough context or information to be translated accurately. It seems to be a brief comment on the selection, quality, and prices of the products, but without further details, it's difficult to provide a meaningful translation that captures the intended sentiment. If there are additional details or a more complete review available, please provide it so that I can offer an accurate translation.

I am really disappointed with my order and with Promesse de Fleurs. I ordered a silk tree. It is really very average (catastrophic shape and average condition). I tried to contact customer service but after more than a week, still no response. A place to avoid...

I am satisfied with my purchases but I had difficulties with the refund for the only plant that died, guaranteed for 2 years.

The package arrived with the plants in 5-litre pots without any protection between the pots, and the shrubs were completely shredded head to toe. I sent an email with photos but still no response, the response time obviously being exceeded. If it were possible to give no stars, I would have done so. Very bad experience, I will never buy from them again.

Plants of good quality, arrived very well packaged and in good condition. Quick delivery, everything is perfect. Only downside, prices are a bit too high for professionals.

Just to avoid any disappointment, it should be noted that the plants received are not as beautiful as those seen in garden centers. The foliage is often yellowed and the plants suffer a bit from the journey, but on the other hand, the root system is almost always very developed. All my plants have taken root (except for one anemone). I am very pleased with my purchases: my roses, my clematis, my paniculata hydrangea and the perennials, everything is beautiful. Can't wait to see next year when the plants will be really settled. Also, the customer service is very responsive and pleasant, and the packages are well protected.