Trustpilot customer reviews

Hello! I've known Promesse de Fleurs for a very long time! My grandmother used to order her hyacinth bulbs even before they rebranded as Promesse de Fleurs! My order of various bush plants on "sale" has arrived safely, even though I left it waiting for 5 days at the collection point because I couldn't pick it up! I unpacked it anxiously, but everyone was in good shape, and I was able to plant these new additions in the ground or in pots in my Breton garden! Many thanks! Keep offering us unique plants! I love Calycanthus Venus!!! Brigitte

Well delivered roses! The plug plant one looks healthy, the bare root one seems quite dry, I hope it will bounce back...

I have ordered from Promesse de fleurs several times now, and I must say that so far I have never been disappointed. The two plum trees I ordered were delivered in perfect condition and they are very beautiful. I also had the opportunity to get in touch with advisors and in particular "Catherine" who are people who know their products perfectly and can give you valuable advice. Finally, for a goods collection, I went to the headquarters of this company (which was in the middle of moving). I was received with a lot of attention, every person I crossed said hello, it may be a detail, but nowadays it deserves to be highlighted.

My little tree arrived in perfect condition! Well wrapped and protected. It's shooting well, we haven't repotted it yet but that will come, and for now, it looks magnificent! ????

Very professional website. I have ordered several times for specific plants or trees and I have not been disappointed. I recommend it because the quality is there!

Rose bush arrived in perfect condition and delivery was fast. Thank you!

One of the two plants received arrived in very poor condition (dry and broken). I informed Promesse de Fleurs who promptly issued me a credit note. Usually, the quality is top-notch with this company, but I appreciated their swift response in this particular instance.

Work gloves sent in a deplorable condition. Complaint made, they sent me back the same pair of gloves in the same state. DUSTY!!!! Straight to the bin! They must work in an attic!! Never again!!

I received my bulb order quickly. They were perfectly packaged and of good quality. I am looking forward to spring to see them flower!

Delivery times respected. Close delivery point. Plants in good condition - For the asplenium, it's certain, for the athyrium - invisible: we'll see later!

Very good experience, very well-made website with good explanations. Easy to understand ordering process. Fast delivery. Upon receiving the plants, I understand that some plants may be smaller than others, but the key is that the rooting is good so that the results show in a few weeks. I highly recommend!

Apple tree in very good condition. Conforms to the website contrary to what is said in some comments. I recommend Promesse de Fleurs.

Hello, Indeed, I haven't responded to any satisfaction survey so far. And yet, from the moment the package arrived, things started off on the wrong foot: plants in buckets not secured properly. As a result, the plants arrived with stumps, and one was significantly smaller. For the price, one would expect at least healthy plants. Moving on to the planting, the establishment was difficult, which didn't surprise me. Late vegetative growth, followed by a rather late flowering, which is understandable. But to my surprise, the colour is completely off: for an order of the Aurantiaca variety, let's keep it simple (see final comment)... normally overall golden yellow flowers? I end up with a colour that, looking at your catalogue, corresponds to "Alstroemeria 'Majestic Henri'". Not quite the right shade!! Moreover, how reliable are your listings in terms of the announced variety when the exact same photo is used for the "Inca Pulse" and "Inca Classic" varieties? All in all, dear, not reliable, I'm holding back on the last term...

Ease of ordering, intuitive and very clear website. Options for delivery location and payment method. Fast delivery and well-packaged products.

Very good website, very beautiful plants, high-quality delivery, huge selection of flowers and young plants, very pleasant site for choosing and paying.

I received tiny violets, mainly in poor condition (yellowed leaves, leaves suffering from dryness), but the worst part was a bucket with supposedly an aquatic plant, a sagittaria, and there was nothing in it!!! I sent a photo to claim a refund and was told to wait for the recovery! I will not order from this site again.

Positive side: a wide range of trees. Negative side: (a) prices, incredibly expensive compared to nurseries in my region (Burgundy). (b) Catastrophic transport conditions for plants.

The young plants have not been planted yet, I am waiting for spring. The plants are small, but I didn't have a choice considering the quantity.

Package very damaged and held for a week by the Royal Mail. I planted the young plants, with guaranteed growth. The issue lies with the Royal Mail, not Promesses de Fleurs.

I regularly buy from you and I have always been very pleased with the quality of your plants and the speed of delivery. This latest delivery has not been very satisfactory. The three young plants arrived very dried out and I wonder if they will recover. The genus delphiniums do not inspire much confidence in me either. Only the rose plant is good. This is the first time I have had an issue like this. Yours sincerely.