Google 'Trusted Merchants' customer reviews

Could you please provide more details on how to use the promotional code, but I received a very prompt response to my query.

We apologize. If you have any concerns about the condition upon delivery, please call us at 03 61 76 08 10 for a replacement. But normally you shouldn't have any issues: the package was packed on the 6th and received on the 9th; the plants can withstand 3 days of transportation without any problem.

The quality of the delivery suits me the plants were in excellent condition.

Nothing to report, awaiting restocking of the plant.

Thank you for your comment. duly noted, we will try to gradually incorporate it into our labels.

Speed and quality are definitely present. Thank you very much.

Nothing to improve.

For now, I am very pleased and I will reorder.

We are sorry. It sometimes happens (rarely) to have damages during transportation. There are some delicate cosmos flowers in your order... If you have any issues with the plants, please let us know at 03 61 76 08 10, and we will replace the damaged ones. Yours sincerely, Pascal Promesse de fleurs

Very fast service deserves all five stars.

Thank you for your comment. Indeed, it is a small computer 'glitch' that we will fix.

The website is quite user-friendly, no issues with ordering. I think the selection of plants is interesting, but it could be expanded a bit further. For example, there are other varieties of benoîtes that deserve to be featured on your website.

satisfied, nothing to report

Pleasant and user-friendly website. Lots of information on order status. Good responsiveness from customer service to inquiries, with a human touch in their approach.

Service in line with my preferences, very good.

Hello, It must be the 'oriental new yellow' variety, right? We apologize for the issue (some hellebores have suffered from the hot/cold weather of winter). If we let it go, it should normally recover. Please keep us informed of its successful recovery for replacement or refund, if necessary.

Can't fault anything from the order to the delivery + plant quality, everything is impeccable.

I have no remarks to make, the quality of the plants is as expected, the delivery was carried out as planned. Everything is perfect.

I order every year and everything goes very well, the plants are superb!!! Thank you very much.

Apologies for the inconvenience. It happens that some plants may not be available (depending on climatic conditions....plants are living beings). We try to contact the customers by phone in such cases, but during peak season, we don't always manage to do so....It's not a matter of indifference, but rather of being overwhelmed....