Trustpilot customer reviews

Good evening, I can't track my order as I never received my orders. The first package was returned to you without explanation, and the second one was marked as delivered but never actually received. I hope to receive some explanations from your end and to get a refund in order to reorder from your site. Best regards.

The Promesse de Fleurs website is well designed, clear, informative, with a wide range of products. It allowed me to make appropriate choices for my needs, calmly, patiently. The delivery of the products is careful with well-packaged, well-moistened, labelled products.

From ordering to tracking and delivery, everything was on point. I recommend it.

Very fast delivery, the plants are very beautiful and of a good size.

A Japanese maple as a birthday gift for Julien, my eldest son. The gift arrived on his birthday as expected. Excellent!

The products seem healthy to me and arrived very quickly thanks to choosing the right carrier, DPD France. I also had a Bakker order come via GLS after a week stored at the carrier. It was in a sorry state. Thank you.

The website is really well done. All the information is precise and detailed. It's easy to find the plant we're looking for. The selection is varied. It's a good job. Well done! We are pleased with our last order.

Plants delivered in good condition, the online site provides plenty of helpful advice and interesting recommendations.

The banana tree was delivered in good packaging. It is growing very well and there are even small shoots appearing at its base. That's great!

Precise information on the website about the plants. Easy ordering process. Regular order tracking updates. I am very satisfied with the services and products from "Promesse de fleurs". Keep it up!

Good follow-up, the plants arrived in good condition. You get what you ordered. I had a very bad experience with 2 other suppliers who, in the end, are part of the same Dutch group and deliver to you regardless of the condition or type of plants, in my case roses or in November it is impossible to see if it is OK and other flowers, a lot of losses, with promises of replacement never arrived or a voucher. With Promesse de fleurs, you have the name of the plant, the quality, customer service, it reconciles me with online shopping, well done.

Beautiful plants and always very well packaged. Go ahead with closed eyes, you won't be disappointed.

Ordering was easy, products delivered quickly, well packaged and in line with the description, even better.

This is the second time I order this plant. The first time, I had nothing to say, but this time, my impatient plant from Zanzibar was very poorly packaged. There was soil everywhere, and the young plant was broken in several places.

Delivery as expected. Well-rooted plants (including the small ones in pots), well-packaged, correctly identified. 1 plant refunded before delivery as it didn't seem vigorous enough for sale. I have been ordering regularly since 2023 (3rd order), I am very satisfied. I recommend.

Quality plants, careful packaging, reasonable delivery time: what more could you ask for?

I would like to express my complete satisfaction with my experience with Promesse de Fleurs, a nursery that truly stands out for the quality of its products and service. From the outset, I was pleasantly surprised by the richness and diversity of their online catalogue. They offer an incredible range of seeds, bulbs, perennials, bushes, and climbing plants, often hard to find elsewhere. Their selection includes rare varieties and unique cultivars, perfect for gardening enthusiasts looking for atypical or uncommon plants. One of the undeniable strengths of this nursery is the quality of the seeds they offer. The packets are well filled, with seeds that germinate quickly and uniformly, a sign of carefully selected sourcing and optimal freshness. I personally tested several varieties, and I must say that the germination rate is exemplary, far exceeding my expectations compared to other stores. The online descriptions are also very precise and detailed, providing a clear idea of the characteristics of each plant before purchase. The customer service at Promesse de Fleurs matches the quality of their products. I had a few questions before finalising my order, and the staff responded with professionalism and great responsiveness. There is a true passion for gardening and a willingness to advise customers as best as possible, whether they are beginners or experienced gardeners. Order tracking is meticulous, and delivery times are respected, which is a considerable asset. Lastly, I was impressed by the care taken in the packaging. The seeds are sent in airtight packets, with a clear label and an explanatory note for each variety. This attention to detail demonstrates a real commitment to customer satisfaction and product quality. In summary, Promesse de Fleurs is a nursery that I recommend without hesitation to anyone looking to enrich their garden with exceptional varieties. The professionalism of this establishment and the quality of their seeds make it a must-visit for all gardening enthusiasts.

I would like to express my complete satisfaction with my experience with Promesse de Fleurs, a nursery that truly stands out for the quality of its products and service. From the start, I was pleasantly surprised by the richness and diversity of their online catalogue. They offer an incredible range of seeds, bulbs, perennials, bushes, and climbing plants, often hard to find elsewhere. Their selection includes rare varieties and unique cultivars, perfect for gardening enthusiasts looking for atypical or uncommon plants. One of the undeniable strengths of this nursery is the quality of the seeds they offer. The packets are well filled, with seeds that germinate quickly and uniformly, a sign of carefully selected supply and optimal freshness. I personally tested several varieties, and I must say that the germination rate is exemplary, far exceeding my expectations compared to other brands. The online descriptions are also very accurate and detailed, providing a clear idea of the characteristics of each plant before purchase. The customer service at Promesse de Fleurs matches the quality of their products. I had a few questions before finalizing my order, and the staff responded with professionalism and great responsiveness. There is a genuine passion for gardening and a willingness to advise customers to the best of their ability, whether they are beginners or experienced gardeners. Order tracking is rigorous, and delivery times are respected, which is a considerable advantage. Finally, I was impressed by the care taken in packaging. The seeds are sent in airtight packets, with a clear label and an explanatory note for each variety. This attention to detail demonstrates a real commitment to customer satisfaction and product quality. In summary, Promesse de Fleurs is a nursery that I wholeheartedly recommend to anyone looking to enrich their garden with exceptional varieties. The professionalism of this establishment and the quality of their seeds make it a must-visit for all gardening enthusiasts.

Disappointed purchase of a banana tree for a gift. Arrived 24 hours later after calls to customer service and the carrier. All leaves torn, wilted, not presentable for a gift. Very disappointed. I would not recommend buying from this site.